USER TERMS OF SERVICE

These terms of service (Terms) apply to your use of the Services provided by Runyon using the System.

Please read these Terms carefully. By clicking “Accept”, “I agree”, or a similar button on the Website or the App you will indicate your acceptance of these Terms. You may also accept these Terms: (1) by creating an account on the Runyon Website, (2) by accessing or using the Services using the App or the Website; or (3) through any printed, oral, or electronic statement, including on the web, by indicating that you have reviewed and accepted these Terms.

If you do not agree with these Terms, please do not proceed with, or promptly discontinue, your use of the Services and the System.

IMPORTANT: THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION IN SECTION 13 THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. THIS MEANS THAT YOU AND RUNYON ARE EACH GIVING UP RIGHTS TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND.

WARRANTY DISCLAIMERS AND LIABILITY LIMITATIONS: WHILE THERE ARE IMPORTANT POINTS THROUGHOUT THESE TERMS, PLEASE NOTE THAT THE WARRANTY DISCLAIMERS AND LIMITATIONS ON RUNYON’S LIABILITY ARE EXPLAINED IN SECTION 9.

  1. General Provisions.
    1. Definitions. The following definitions apply to these Terms:
      1. App means the mobile application developed and made available by Runyon at app.runyondataservices.com.
      2. Connector means an interface device that is developed and provided by Runyon, to enable Users’ measurement tools to connect to, and exchange data with, the System.
      3. Content means descriptions of Services, information, and materials (including page headers, images, text, illustrations, formats, logos, hashtags, designs, icons, photographs, software programs, calculations, formulae, spreadsheets, video clips and downloads, authentication marks and other materials) that are made available to you through, or in connection with, the Services, including on the App, as well as any Feedback, comments, messages, or submissions provided by Users.
      4. Feedback means any ideas, concepts, feedback, reviews, suggestions, questions, and know-how that a User makes available in connection with the System or the Services.
      5. Runyon or we means Runyon Surface Prep Co., LLC, a Delaware limited liability company, and its affiliates.
      6. Services mean all services rendered by Runyon through its technology-based platform and the System, that include, without limitation, the following: (i) connectivity to certain measurement tools in order to collect and store measurements related to certain features and aspects of polished concrete surfaces; (ii) ability to enter certain additional information and content related to such concrete surfaces and the User using the App, including without limitation, pictures, maps, diagrams, geolocation and authentication marks; (iii) ability to upload information from the measurement tools along with any additional information collected through the App to the Website for storage and further processing; (iv) ability to access information stored on the Website, including in the form of reports and summaries; (v) ability to create and maintain user accounts in order to facilitate access to and use of such information from the Website and the App; and (vi) other related services, data-processing methods and tools that Runyon may make available from time to time.
      7. System means the (i) App, (ii) Website, (iii) Connector; and (iv) any other hardware and software components provided by Runyon to enable Users to access and use the Services.
      8. User or you means an individual user (such as you) who is using the Services by accessing the System.
      9. Website means runyondataservices.com and all related functionality, Services, and Content offered by or for Runyon at this site.
    2. Updates to these Terms. Runyon may update these Terms at any time without any prior notice to you. Runyon may notify you of the updated Terms by any reasonable means, including by posting the revised Terms at https://app.runyondataservices.com/terms-of-use . The updated Terms will apply to your use of the System and the Services after the date on which Runyon has posted the updated Terms or otherwise notified you of those changes. By continuing to use or access the Services after Runyon posts or otherwise notifies you of any change, you accept those updated Terms. The “Last Updated” legend at the end of these Terms indicates the date on which these Terms were last updated.
  2. User Consents.
    1. Internet and Data Charges. You understand and acknowledge that the System utilizes an internet connection or mobile data to connect and exchange information between the App and the Website, in order to provide the Services. You may incur certain charges from your internet, data or mobile network provider in connection with your use of the Services.
    2. Electronic Communications. You understand and acknowledge that in order to provide certain notifications to you regarding the Services, we may need to get in touch with you from time to time. Runyon may contact you using SMS text messages, phone calls, emails, or other similar means. You may incur data, call-time or SMS charges from your communication providers in connection with communications from Runyon.
    3. Personal Information. You understand that in order to provide the Services, Runyon may need to collect and store certain information related to you, including your or your client’s signatures, photographic images, geo-location information, notes and any other information provided by you in the course of your use of the Services. You hereby consent to Runyon collecting, storing, sharing with its affiliates, and using this information solely in connection with the Services. You also hereby consent to Runyon sharing this information with any of your affiliates or third-parties who you have designated or authorized to receive this information.
  3. Your Acknowledgments and Representations.

    As a condition to using the System and Services, you hereby represent and warrant the following:

    1. You have the legal power and authority to agree to these Terms, you are at least 18 years of age, and have neither falsely identified yourself nor provided any false information to gain access to the Services;
    2. You are accessing the Services and the System, on your own behalf;
    3. You will use the Services only for purposes that are permitted by these Terms. You will not use the Services to engage in any unlawful behavior, or to cause damage, harassment, nuisance, annoyance or inconvenience to Runyon, another customer of Runyon or any third-party;
    4. You will access the Services and the System using equipment (including mobile equipment) that meets the minimum requirements, including access to the internet, as suggested by Runyon;
    5. You will update the System (including the App and the Connector) to its latest version when instructed by Runyon, and will provide required permissions necessary for the App to operate effectively on your mobile phone;
    6. You will not sell, resell, rent or otherwise commercially use the Services; and
    7. If you create an account on the Website or the App, you will keep secure and confidential your account password or any identification credentials that you use to access that account or to otherwise use the Services. You will maintain the confidentiality and privacy of any Content that you view or access in any manner through the Services and you will immediately notify us if you become aware of or suspect unauthorized access to your account. Runyon may suspend or terminate your access to the Services or the System in the event of unauthorized access to the Services or the System from your account or on your behalf.
  4. Mobile Application.
    1. Permissions. While you are accessing the Services through the App, you acknowledge and understand that certain permissions may be required on your mobile device, including permission to access the camera, microphone and certain network status information. Granting the App these permissions may result in consumption of additional battery power or data usage or charges. You hereby agree to grant the App the required permissions on your mobile device to enable the App to function effectively. Additionally, you acknowledge and understand that your use of the App on a mobile device that has been modified in a manner unauthorized by the manufacturer (jail-broken) may result in malfunction or impairment of the Services, and is a material breach of these Terms.
    2. Apple iOS and Google Play. If you use the App on an Apple or an Android mobile device, you acknowledge that, Apple and Google (OS Providers) are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, the OS Providers may have the right to enforce certain parts of these Terms against you as a third-party beneficiary. Subject to these Terms, Runyon, not any OS Provider, is responsible for addressing any claims you may have relating to the App or your possession or use of the App. To the maximum extent permitted by applicable law, the OS Provider will have no other warranty obligation whatsoever with respect to the App. In addition, the OS Provider has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
  5. Fees and Payments.
    1. Fees. You shall pay all fees or charges associated with your use of the System and the Services to Runyon on a monthly basis in the amount and as per the terms specified by Runyon. You must pay the monthly fees within 10 days of your receipt of an invoice or on the payment date otherwise specified by Runyon. In addition to any other remedies available to us, delinquent invoices are subject to an interest charge of 1.5% per month on any outstanding balance, or the maximum interest permitted by law, whichever is less, plus all collection expenses. If you believe your invoice is incorrect, you must immediately contact Runyon in writing regarding the amount in question within 10 days of your receipt of the invoice, failing which you irrevocably waive your right to challenge the accuracy of any invoice, or otherwise receive any adjustment or credit. We may require you to authorize Runyon to debit your designated bank or card account automatically for the amount due on a monthly basis (Autopay). If using Autopay, it is your responsibility to ensure that sufficient funds are available in your designated bank or card account to complete any such payments and you may be charged a returned item fee if sufficient funds are not available at the time of the scheduled payment. Runyon’s fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties levied in connection with the System and the Services. All pricing terms are confidential, and you agree not to disclose them to any third-party.
    2. Payment Processor. Runyon may use a third-party payment processor (the Payment Processor) in which case your use of the System and Service will also be subject to the terms, conditions, and privacy policies of the Payment Processor. Your access to the System and Services may be suspended or you may incur additional charges from the Payment Processor or Runyon if your billing contact information is incorrect or not updated in our records. Runyon is not responsible for any damages arising out of (i) any account suspensions resulting from your incorrect billing contact information, or (ii) any errors or omissions by the Payment Processor or by your credit card issuer.
  6. Intellectual Property.
    1. Runyon’s Intellectual Property. Runyon shall continue to own and retain all right, title, and interest, including all related patents, copyrights, trademarks, trade dress, and other intellectual property rights, in and to the technology, Content or materials: (i) used for the System; (ii) developed by or on behalf of the Runyon, or (iii) that abides in the Services. You will not copy, reproduce, or disclose any Content provided to you in connection with the Services (including through the App or the Website). Runyon does not grant you the right to use any branding or logos used in the Services, or displayed anywhere on the System including the App. Additionally, you may not do any of the following under these Terms: reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of or access the System (including the Connector) or Services in order to (a) build a competitive product or service, (b) build a product or service using similar ideas, features, functions, formulae, or graphics of the System or Services, or (c) copy any ideas, features, functions, formulae, databases, graphics, or other Content used in the System or Services; damage or impair any hardware or software used in connection with the System or Services, including through the use of a virus, trojan application or malicious computer code that may interfere with or disrupt the integrity or performance of the System or Services; or otherwise use the System or Services in a way that could cause damage or adversely affect (including affecting the reputation of) any other users, Runyon, any other customer of Runyon, or a third-party.
    2. Improvements. Runyon shall have the full right and license to use any Feedback or the like received from you for marketing and promotional purposes or for making improvements to the System, the Services or for any other business purpose. This Feedback will be treated as non-confidential and non-proprietary and will become the property of Runyon. Any alterations, changes, modifications, enhancements, additions, restructuring or deletions made to, or derivatives of or other products derived from, or as a result of this Feedback or otherwise arising in connection with the parties’ performance under these Terms shall be the sole and exclusive property of Runyon, together with all intellectual property and other rights therein.
  7. Updates.

    Runyon may make routine hardware and software updates in its sole discretion (without obligation), and develop and provide updates to you for the System, which may include software updates, bug fixes, patches, error corrections and/or new features, and new or different hardware components (which Runyon may require you purchase separately) (collectively, “Updates”). The System may not properly operate if you do not connect the hardware Updates and install all software Updates. Based on your mobile device settings, when your mobile device is connected to the Internet, (i) Updates that are related to the App may either automatically download and install, or (ii) you may receive notice of or be prompted to download and install available Updates. Updates may also modify or delete, in their entirety, certain features and functionality. You agree that Runyon has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. For clarity, all Updates are part of the System and subject to these Terms.

  8. Term and Termination.

    These Terms will become effective on the date you accept them by clicking “Accept”, “I agree”, or a similar button on a webpage or through another acceptable means. These Terms will be applicable to you for the duration that you access or use the System or the Services. Runyon may, at its sole discretion, at any time and without prior notice to you: (1) change, restrict, suspend or terminate your access to the System, or Services (including access to all or a portion of the App or Website); (2) discontinue the Services, or any portion of the Services; or (3) add, remove or modify any services or functionality that is available through the System. Upon termination of Services to you, Runyon, in its sole discretion, may require that you return to Runyon any Connectors or other components of the System that are in your possession or control.

  9. Our Warranties and Disclaimers; Limitation of Liability.
    1. Warranties and Disclaimers. Runyon will conduct the Services and maintain the System using a commercially reasonable level of skill and care. OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS, RUNYON EXPRESSLY DISCLAIMS ALL WARRANTIES IN RELATION TO THE SERVICES AND THE SYSTEM AND DISCLAIMS ALL WARRANTIES, INCLUDING TITLE, NON-INFRINGEMENT, IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Without limiting the generality of the foregoing, Runyon specifically makes the following disclaimers:
      1. All Services are delivered to you “as-is” and “as-available”. The System is provide to you as an informational tool and Runyon makes no representation, warranty, or guaranty that the use of the Services or the System will be secure, timely, uninterrupted, or error-free or operate in combination with any other hardware, software, system, or data, that it will meet your requirements or expectation or that it will be error free. Outcomes resulting from the usage of System and Services may vary between Users, may depend on the accuracy of the measurement tools and Runyon makes no representations regarding the accuracy of the results obtained from your use of the Services;
      2. The App or the Website may contain hyperlinks or references to certain other websites (Linked Sites). Runyon does not control and is not responsible for the content on Linked Sites including any products and services provided therein and provides such links simply on an informational basis without any warranty to the appropriateness or accuracy of their content; and
      3. Runyon makes no warranty related to the confidentiality and security of any data provided by you to Runyon, including data provided through the App or the Website, and does not warrant that the Services and the System is or will remain free of viruses or other harmful components.
    2. Limitations on Liability. In no event shall Runyon, its agents or contractors be liable for any consequential, punitive, incidental, or special damages, including, but not limited to, any personal injury, property damage, or unauthorized disclosure of your data, whether in any action in warranty, contract, tort, breach of contract, negligence, strict liability, malpractice, or otherwise resulting from your use of the System. To the fullest extent provided by applicable law, the maximum aggregate liability that may be incurred by Runyon for any damages, losses and causes of action, whether in contract, tort (including negligence) or otherwise, will not exceed (i) the amount of fees you paid to Runyon in the three-month period immediately preceding the date on which the claim arose, or (ii) in the event you have not paid any fees to Runyon or paid fees for a period of less than three months, a maximum amount of $500.
  10. Indemnification.

    You hereby agree to indemnify, defend, and hold harmless Runyon, and its affiliates, employees, contractors, and agents from and against any and all rights, demands, losses, liabilities, damages, claims, causes of action, actions, suits, fees (including attorneys’ fees and expert fees), and costs of any kind whatsoever arising directly or indirectly out of or in connection with: (1) your use of the System or the Services; (2) any claims for bodily injury, or property damages to a third-party that results from your use of any Content or information obtained as a result of your use of the System or the Services, (3) claims related to unauthorized disclosure of your or a third-party’s data that arises from your use of the System or the Services; (4) any claims related to your violation of these Terms or any policy set forth in these Terms; and (5) your violation of any applicable laws and regulations or rights of any third-party, including any intellectual property rights, resulting from your use of the System or the Services.

  11. Data Privacy Policy.

    Runyon’s notice of privacy practices (available at https://app.runyondataservices.com/privacy-policy ) (Privacy Policy) describes how any information that you submit to Runyon may be used and disclosed and how you can get access to that information. Runyon reserves the right to modify its Privacy Policy from time to time.

  12. Export Restrictions.

    You acknowledge that the App may be subject to U.S. export restrictions, and that you are not (i) located in any country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a ‘terrorist supporting country’; or (ii) listed on any U.S. Government list of prohibited or restricted persons. You agree to comply with all applicable international and national laws that apply to the App, including the U.S. Export Administration Regulations, as well as end-user, end-use, and destination restrictions issued by U.S. and other governments.

  13. Governing Law; Mandatory Arbitration.
    1. Governing Law. Any disputes arising in connection with Services, the System, or these Terms, shall be governed by, construed and enforced solely and exclusively in accordance with the laws of the State of Delaware, without regard to its conflicts of law principles.
    2. Mandatory Arbitration. You and Runyon both agree to provide a written notice of any disputes to the other party at its notice address (or an address provided in writing to the other party) and try to resolve any disputes in good-faith thereafter arising from or in connection with the Services. If any dispute arising in connection with the Services is not resolved, within 30 days of a party providing notice to the other party, the dispute will be resolved through individual, non-representative, binding arbitration held in English, instead of a proceeding in courts of general jurisdiction. Any disputes will be decided by a single arbitrator and will be administered by Judicial Arbitration Mediation Services, Inc. (JAMS) pursuant to the JAMS Streamlined Arbitration Rules & Procedures and as modified by this agreement to arbitrate. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by Runyon that an in-person hearing is appropriate. Any in-person appearances will be held at Carmel, Indiana, United States. The arbitrator will have authority to award temporary, interim, or permanent injunctive relief or relief providing for specific performance, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court with appropriate jurisdiction. Each party will be responsible for its respective costs, including costs related to its respective attorneys, experts, and witnesses.
    3. Waiver of Right to Jury Trial and Class Action. YOU AND RUNYON EXPRESSLY WAIVE YOUR RIGHT TO GO TO COURT, TO A TRIAL BY JURY, AND TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING WITH RESPECT TO ANY CLAIM SUBJECT TO ARBITRATION.
  14. Miscellaneous.
    1. Assignment. Your obligations and rights under these Terms may not be assigned, in whole or in part, without Runyon’s prior written consent. These Terms will be binding upon, and inure to the benefit of, the successors, representatives and permitted assigns of the parties.
    2. Severability. If any part of these Terms becomes illegal, invalid, unenforceable, or prohibited in any respect under any applicable law or regulation, those provision or part thereof will be deemed to not form part of the contract between us. The legality, validity or enforceability of the remainder of the Terms will remain in full force and effect.
    3. Survivability. The rights, obligations, and commitments in these Terms that, by their nature, would logically continue beyond the termination of your use of or access to the System or the Services (including, without limitation, Sections 5, 9, 10, 13, and 14) survive termination of these Terms.
    4. No Third-Party Beneficiaries. Except as expressly stated, no provisions of these Terms create any third-party beneficiary.

EFFECTIVE AND REVISED 11/09/2021